Secure link access
A token identifies the property link; postcode verification is required for submission.
No tenant app. No tenant account.
Share a secure maintenance link for a property. The renter verifies the postcode, describes the issue and can include photos. The request arrives for your team to review.
A short path from renter to property team
The renter can report a repair without creating a PropReady or Tenovra login. Property staff retain control over review and next steps.
01Share secure property link
A manager generates a link for the right property.
02Verify postcode
The renter confirms the property's postcode before reporting.
03Describe the issue
Add a description and optional photos for context.
04Review in the inbox
A property team member checks the request and decides what to do.
Optional photos
Renter photos can be uploaded to private evidence storage with the request.
Human review
Requests go to the property workspace for a manager to review and follow up.
If someone is in immediate danger, call 000. The maintenance link is for reporting repairs, not emergency response.
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